+ SUBMIT YOUR CV AT "KFC" & GET HIRED ...HURRY!! - The Field

SUBMIT YOUR CV AT “KFC” & GET HIRED …HURRY!!

     

     

    Salary:Market Related

    Type:Permanent

    AA Position:No

    Work Level:Skilled

    Branch:Gauteng Province

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    Description:
    The purpose of the role is to to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. Through ‘beat year ago’ mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy which delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience & product.

    CLICK HERE TO UPLOAD YOUR CV

    Job Functions:

    PEOPLE – 30%

    All employees understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift
    Utilize the KFC Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times
    Actively utilize recruitment systems and tools
    Rigorously follow legislative requirements associated with recruitment of employees
    Follow up with new starters ensuring they have returned all relevant ‘New Employee’ paperwork prior to commencing their employment with KFC SA
    Proactively manage and oversee all new employees through their Induction and in store Training Timetable
    Upload new Team Members onto Learning Zone, ensure continue registration & assign courses
    Maintain up to date employee files and training records for all employees
    Conduct and complete robust Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store
    Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place
    Plan and facilitate regular Management and Team meetings in line with KFC SA’s RGM Success Routines. Meetings should be informative, interactive and business relative. Capture meeting minutes and follow up
    Proactively and consistently manage all in-store Employee Relations issues, updating Area Coach and PCM, as appropriate
    Track team absence, taking action in line with KFC’s Code of Conduct where appropriate. Manage team leave in line with the needs of your business
    All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary
    Actively promote safety and well being of every employee, customer or contractor in line with company policy as outlined in CSL
    All employees to be fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures
    Company Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times
    From time to time, conduct Team Member disciplinary enquiries

    CUSTOMER – 20%

    Create a customer focused environment which is appealing to KFC’s diverse customer base
    Rigorously complete period CER evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on CER Action Plans, completing actions in a timely manner
    Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate
    Fully comply and adhere to RGM Success Routines
    Regularly review CHAMPS reports. Develop and communicate a period CHAMPS plan, utilizing relevant company tools (observation checklists etc) to ensure the restaurant is consistently achieving the company standard
    Robustly follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required
    Utilize company tools and reports so that your store consistently provides an excellent level of customer service (e.g. prep for peak, condiment planner etc)